REPLACEMENT & BREAKAGE POLICY

At Westo Art, we are committed to providing a smooth, transparent, and customer-friendly replacement experience. We value our customers and strive to resolve any issues promptly and efficiently. Please review the terms and conditions for replacements and handling of breakages below.

Replacement Policy

We accept product replacements under the following conditions:

  • Wrong Product Dispatched: If the product delivered does not match the item confirmed at the time of order placement.

  • Damaged Product: If the product arrives in a damaged condition due to handling or transit.

To initiate a replacement request, please contact us through any of the following channels:

๐Ÿ“ง Email: contact@westoart.com
๐Ÿ“ž Support Number: +91-8737023925

Our team will guide you through the complete replacement process and ensure swift assistance.

Breakages

If your product is damaged during transit or upon delivery:

  • Unboxing Video Requirement: Please record a full, uninterrupted unboxing video when opening your package. This video acts as verification and is mandatory for any damage claim or replacement.

  • Report the Damage: Share clear photos of the damaged item along with the unboxing video via WhatsApp at +91-8737023925ย within 24 hours of receiving the parcel.

  • Retain Packaging: Please keep the original packaging materials (wooden box, foam, cushioning, etc.) until the replacement process is completed, even if the product is broken.

Minor Damage and Repair Cost

In cases of minor or cosmetic damage where the product remains usable, Westo Art may offer a repair cost compensation instead of a full replacement. This approach helps minimize inconvenience and speeds up the resolution process.